Website Performance & Support

What You Get With Our Support Plans

This service is built to provide four key benefits to your business:

• Peak Performance: A slow website costs you customers. We proactively optimize your site to ensure it's as fast and responsive as possible.
• On-Demand Expert Support: Need to add a new service, fix a layout bug, or update your hours? Consider it done. You get direct access to our expert team.
• Proactive Maintenance & Stability: We handle all the technical "housekeeping" in the background—updates, backups, and optimization—to prevent problems before they start.
• Peace of Mind: Stop worrying about your website. We've got it covered.

Our Service Tiers

We offer flexible plans designed to meet the needs of your business, from essential maintenance to a full strategic partnership.

Tier 1: Performance & Maintenance Plan

This plan is perfect for businesses that need a fast, reliable, and stable website but handle most of their own content changes. We ensure your site is technically sound and performing at its best.

• Performance Optimization:

  What it is: Proactive caching, image optimization, and database cleanup.
  Why it matters: This is what makes your website load quickly for visitors. A fast site improves your Google rankings, reduces bounce rates, and converts more customers.

• Core, Plugin & Theme Updates:

  What it is: We test and deploy all software updates in a safe staging environment before applying them to your live site.
  Why it matters: Outdated software is the #1 cause of website instability and security breaches. We keep your site's foundation modern and stable, preventing conflicts and breaks.

• 24/7 Uptime Monitoring:

  What it is: An automated system that checks your website every few minutes to ensure it's online and accessible.
  Why it matters: Every minute your site is down, you're losing customers. We receive instant alerts if your site goes offline so we can respond immediately, often before you even know there's a problem.

• Daily Off-site Backups:

  What it is: We take a complete backup of your website (files and database) every single day and store it securely in the cloud, separate from your hosting.
  Why it matters: This is your complete "undo" button. If your site is ever compromised or a major error occurs, we can restore a clean, recent version in minutes.

• Essential Security Monitoring:

  What it is: We manage your website's firewall and run regular scans for malware and vulnerabilities.
  Why it matters: A healthy site is a secure site. This is the essential protection needed to block common brute-force attacks and hacking attempts.

Tier 2: Active Support & Optimization Plan

Our most popular plan. This includes all the foundational services of Tier 1, plus dedicated support time for your day-to-day needs. It's the ideal choice for businesses that actively use their website and need an on-call partner.

• Everything in the Performance & Maintenance Plan...

• On-Demand Support Block:

  What it is: A dedicated block of our team's time reserved for you each month.
  Why it matters: This is your time to use as you see fit. Ask us to make content updates, add testimonials, change photos, fix layout bugs, or just ask "how-to" questions. No new invoices, no project minimums—just fast, expert help when you need it.

• Advanced Performance Tuning:

  What it is: We go deeper than standard caching, tuning your database and optimizing how assets (scripts and styles) load.
  Why it matters: This is how we shave critical milliseconds off your load time, providing an even better user experience and a stronger signal to search engines.

• Proactive Security Response:

  What it is: If our security scans find a threat, we don't just alert you—we take care of it.
  Why it matters: You don't have to worry about finding an emergency "cleanup" expert. We handle the identification, removal, and hardening of your site to prevent re-infection.

Tier 3: Strategic Partnership & Growth Plan

For mission-critical websites or businesses that want a proactive partner to help them actively improve and grow their digital presence. This plan provides the highest level of support and strategic guidance.

• Everything in the Active Support & Optimization Plan...

• Expanded Priority Support:

  What it is: A larger, prioritized block of our team's time.
  Why it matters: For businesses with more dynamic websites, this provides the capacity for more significant updates or new feature development. Your requests are always first in line.

• Staging Environment Management:

  What it is: We build and manage a dedicated "sandbox" or "staging" copy of your website.
  Why it matters: Want to test a new plugin, a design change, or a new services page? We build and test it on the staging site first. You can review and approve it, and only then do we push it to your live site, ensuring zero downtime or disruption.

• Quarterly Strategic Call:

  What it is: A scheduled 30-minute call with our team to review your website's performance, analytics, and goals.
  Why it matters: This is where we become a true strategic partner. We'll look at your site traffic, discuss your business goals for the next quarter, and proactively recommend improvements to help you achieve them.